In some cases, a retailer or third party may decide to restore a returned item if they determine that it is a cost-effective option. However, they may not have the infrastructure or sales operations necessary to handle selling these reconditioned items, meaning that they sell them on the open market in bulk lots at competitive prices.
There is no set quality or condition requirement for refurbished merchandise other than confirming that the product is in working order, meaning that your purchase may include a variety of different aesthetic levels or repair. Some may look used, others may appear as if they are brand new, but all will have been approved for resale by the manufacturer or the merchandise liquidator.
Web Distribution Returns
In many cases, companies have online fulfillment warehouses and third-party logistics companies that handle their web orders instead of keeping the inventory on-site. Returns are also handled separately, as they are returned to the logistics company instead of the main company. Many times, these returns will be sold in bulk to companies like Merchandize Liquidators for very low prices, which in turn allows us to offer these packages to our clients for competitive rates.
Online shops have notoriously simple and relaxed returns processes in order to offer strong incentives to their customers. This means that online returns are often in a much wider range of conditions than in-store, but are oftentimes in either new or like new condition. This is common because people will buy a few varieties of one thing from online retailers in order to test them at home and return all of the ones that do not suit their needs. Of course, in some cases people understand that the online return policies are much laxer and take advantage of these policies, meaning that there will be the occasional item that is completely unable to be salvaged, but for the most part, these returns are, on average, in notably better condition than in-store returns.
Quality Levels of Liquidated General Merchandise
As you can imagine from the differed sources and types of general merchandise that we handle, there are a variety of quality levels that you can expect. This does not mean that you will be getting a “grab bag” of varying qualities (unless specified), and we do our best to indicate the condition for each of our pallets and truckloads offered to our clients for sale or auction.
New or Like New
In many cases, a closeout or shelf pull lot will contain items that are either new or like new, as they were on display for sale but never ultimately sold for the reasons discussed above. If you are looking for items to resell with minimal work required to get them to your required level of quality, this may be your best option. At auction, new or like new items will sell for a higher price, meaning you will have lower resale margins, but this does not mean that you will not be able to make a nice profit from this option.
If you are looking for top quality products with a reasonable level of consistency, we do not recommend that you purchase customer returns. Customer return items are sold in a wide range of qualities, and you may ultimately need to do a significant amount of work in order to get all of your items up to your required standard of quality before reselling them.
If you are not interested in risking a high level of defective products (some may range higher than 50%, while others may be between 10 and 20%), we do not recommend buying customer returns. There are many other available options that will provide you with the quality level that you need for your business model.
Salvage-grade merchandise lots are completely unmanifested and undocumented, meaning that you are getting a wide variety of merchandise at an unknown degree of quality. If you are looking for the absolute most affordable option, and are ok with not knowing exactly what or how much you are getting, this is a great option. With the right business model, salvaged liquidation merchandise can be extremely profitable.
Much like customer returns, there is no guarantee of quality in a salvage purchase, meaning you understand the risks that you are taking in exchange for such an aggressively low price. If you are willing to put extra work into your purchases in order to make resale possible, this is an excellent option for you.
Browse Our Selections of General Merchandise Liquidation Now
If you are looking for the best selection of deals on general merchandise of any amount, check out our offerings now. Whether you are looking for a tote or a truck full of items, we will make sure that you have a smooth and convenient experience through our auctions.