HOW IT WORKS
Merchandize Liquidators is a legacy wholesaler and distributor of closeout, liquidation and surplus merchandise servicing customers both in the USA and around the globe. We carry a wide range of liquidation categories and supply these products at a fraction of their original value. No customer is too big or too small for us, which is why we have pallet and truckload programs. Whether you spend $200 or $200,000 with us, we strive to provide you with the best service possible.
We are open Monday through Friday, from 9am to 5pm. Your emails will be replied to in a timely manner and you will always have a human to talk to when calling during business hours. We know that selecting a new wholesale supplier can be a confusing process. Feel free to ask all the questions you like about our product or process. We look forward to working with you!
HOW TO REGISTER
You can browse most of our website and products without registering. To place an order, however, you will need to complete our Customer Registration Form. If you are visiting us in person for the first time, you will need to fill out a warehouse liability waiver in order to see the goods. If you want to purchase, we can easily get you registered during your visit. Our Customer Registration Form contains our Terms and Conditions and our Master Purchase Agreement. Familiarizing yourself with these important policies will be most helpful.
Please feel free to call or email us should you need any assistance with your registration.
We carry a wide selection of categories offered in varying conditions and lot sizes. There’s a lot of special lingo in our industry, so we’ve put together a small glossary of terms to help you navigate the sea of merchandise that awaits!
Most of our merchandise comes from major retailers in the United States. While we can’t name them here, rest assured that our inventory comes from high-end department stores, everyday supercenters, drug stores, pharmacies, specialty stores, home improvement stores, manufacturers and sometimes the brands themselves.
Each retailer, manufacturer and brand have their own criteria and thresholds for deciding when their inventory is liquidated. For this reason, there can be a large variance in lot sizes, merchandise quality and category names from source to source. Getting familiar with these terms will be key in becoming a savvy liquidator!
|Category||Condition||Available Lot Size|
|Soft Home Goods|
|Hard Home Goods|
|Handbags & Accessories|
Clothing: Clothing lots can come in all sorts of ways. Lots can be separated into spring/summer lots or fall/winter lots. They can also be separated into lots for men, women, children or babies. In rare instances will a lot be sorted by brand. Usually lots come with everything mixed together. Clothing is sometimes manifested, depending on the source. At Merchandize Liquidators, we do not sell by the brand, but by the source.
Cosmetics: Our cosmetics program is one of our specialties. We provide nationally branded cosmetic shelf-pulls. Brands that we regularly have in stock are well-known, such as L’Oreal, Revlon, Maybelline, Covergirl, NYX, Wet N Wild, Sally Hansen and more. Our processing is unique to the closeout industry, which involves: sourcing from reputable suppliers such as CVS, Walgreens, and Rite-Aid; quality control inspection and verification on each item; sorting by the product; careful packaging for both domestic and international shipment. Cosmetics are packed and sold by the product in assorted colors. For those clients wanting to test an assortment of product, we also have mixes available by brand.
Soft Home Goods: The Soft Home category includes things like bedding, comforter sets, rugs, sheets, pillows, curtains, towels, furniture covers and other soft items that can be found in a home. Our Soft Home lots are a best seller in South Florida and the Caribbean. These lots are typically counted but unmanifested.
Hard Home Goods: The Hard Home category includes things like houseware, kitchenware, small and large home appliances, lawn and garden, electronics, furniture and general home goods. These lots are typically uncounted and unmanifested.
General Merchandise: This category is perhaps the largest and most inclusive of all the categories. Anything and everything can be found in a General Merchandise pallet: home goods, sporting goods, small appliances, tools, toys, electronics, jewelry, cosmetics, health and beauty aids, soft home goods, and much more. The contents can vary widely from one pallet to another and are typically uncounted and unmanifested. We usually sell these pallets at a flat rate. When they are manifested, price is determined as a percentage of retail value.
Home Improvement: Our home improvement lots are comprised of mostly customer returns from the major Home Improvement retail chains in the US. Lots can contain tools, hardware, lighting, appliances, blinds, doors, windows, flooring, rugs, home décor, kitchen and bath, fans, seasonal, outdoor, plumbing and more! Lot contents will vary depending on the source. For example, one of our sources sells by their own internal categories (like Tools & Hardware or Lighting) and manifest each lot (at a minimum of 6 pallets). Another one of our sources comes completely unmanifested and mixed together. There’s something for everyone in these lots!
Handbags & Accessories: Our handbags and accessories lots come fully manifested. These lots come with a great assortment of brands, handbags, purses, clutches, and accessories from a major high-end department store. They are not sold by the brand, but by the lot. These lots can include brands like Michael Kors, Coach, Lauren Ralph Lauren, DKNY, Kate Spade, Calvin Klein, Fossil and more.
Shoes: Shoes typically come in lots that contain men’s, women’s, and children’s shoes. Sneakers, dress shoes, heels, sandals, boots, casual footwear and more are common. Mixed styles and genders make for a great mix of footwear. These shoes usually come paired but sometimes there can be unpaired product.
Bicycles: Bicycles can only be acquired by the truckload. A truckload of bicycles will contain between 275 to 300 bicycles. Different brands will come in each load: Mongoose, Huffy, Schwinn, Kent, and more. There will be a mix of men’s, women’s and children’s bicycles.
Health and Beauty Aids (HBA): This category comprises many of the products that can be found in drugstores and convenience stores in the United States. Shampoos, creams, personal care products, hair products, soaps, body splashes and more can be found in these kinds of lots. These items have not been checked for expiration or condition, so there may be some breakage and expired products.
Sporting Equipment: These lots will contain sporting goods and equipment for a variety of sports played in the US. These come unmanifested and uncounted. Basketballs, football helmets, cleats, rollerblades, hockey sticks, fishing gear, gun safes, baseball gloves, tennis rackets and just about anything else can be found in these pallets!
Toys: These toys pallets are an assortment come unmanifested and uncounted. Brands can include: Star Wars, Fischer Price, Disney, Nerf, Hot Wheels, etc. Some toys pallets may have bicycles, video games, action figures, musical instruments, and plenty more.
Salvage: These are completely unmanifested, uncounted and mixed merchandise. If you’re looking for something cheap, this is it. Each pallet will vary with its contents and may contain a variety of categories. This end-of-the-road merchandise, and it’s cheap.
Different companies or programs may use varying product definitions to describe the condition of the goods being sold. Terms such as Liquidation, Salvage, Closeouts, Shelf Pulls, Overstocks and Returns are often used in the liquidation industry. Here are some of the terms we use regularly:
Customer Returns: Sometimes also referred to as Salvage Goods, Customer Returns are typically items that have been purchased from a store but then returned by a customer. Stores have varying individual return policies as well as product liquidation policies which can affect the type & condition of products you may see in varying loads. Though policy will vary from store to store – Large Majority of Customer Return goods simply undergo a cursory visual check at the store level prior to making their way into a return load. Higher value items may be subject to more thorough inspection prior to being selected for liquidation.
The general “quality” of Customer Return loads can vary significantly from program to program and it is common that some programs may have a 50% or greater Defective rate while others are only 10% or 20%. Customer Returns typically have the following characteristics and stores can decide to liquidate these goods for many reasons:
- • Defective when returned by the customer
- • Unwanted/Exchanged goods from the customer
- • Cosmetic blemishes or slight defects
- • Out of box goods
- • Missing minor or major components (remove controls, manuals, covers, cables)
- • In-store display items
- • Damaged exterior packaging
- • Items that the store does not want to or cannot re-shelve
- • One or more features does not work
- • Store is overstocked with such items
- • Out of season items
- • Discontinued items
- • Defaced barcodes and/or labels
- • Signs of handling – both external packaging and the item itself
Often, additional internal store tracking or return labels can be found on the items. All Customer Return goods are always sold with no warranty or guarantee. Any warranties found with the goods are invalid and cannot legally be used.
Many stores do not have separate programs to liquidate their goods so Customer Returns loads may contain excess new merchandise, store stock & shelf-pull, or overstock merchandise goods. Depending on the product category and each stores liquidation policy, working percentages on customer return loads can vary greatly and are never guaranteed. Furthermore, working percentage definitions can also vary depending on the category of goods in question. Often when one refers to ‘working percentage’ of products they are referring to the ‘salable percentage’ of the load. (For example, if we are talking about a 6-piece cookware set and 1 piece is missing or damaged – though one may consider the item as ‘not working’ or ‘defective’ it still has a resale value and one can still recover a percentage of the product’s original value). The recognized industry average when trying to estimate working percentages is said to be around 50% working, 25% repairable, and the remainder throwaway/scrap/parts, etc.
In practice, no individual load or pallet will have that exact breakdown, but these percentages are representative when describing the average expected condition of the goods when purchasing them regularly. Ultimately, this is a rough approximation and the actual working percentage on any given pallet or load can be either much worse or much better.
Purchasing Customer Returns and reselling them for profit is a tried, tested and proven concept. Before launching into a business venture involving liquidation merchandise, however, you should know that:
- • Purchasing customer returns is not for everyone.
- • Typically, liquidators such as Merchandize Liquidators operate a no returns policy with all sales deemed final and all goods sold AS-IS irrespective of condition unless otherwise stated.
- • There is a risk your purchases may not be profitable and this risk increases when purchasing customer returns.
- • There is a steep learning curve that newcomers to the industry typically experience and one should expect to do much better once they have more experience with such goods.
- • In many cases items are not retail-ready, and dealing with liquidation goods requires a considerable amount of work in terms of researching, processing, pricing & creativity than dealing with new wholesale master case items.
Purchasing customer returns is not for everyone. This is not a ‘get rich quick’ scheme. The payoffs are high for those prepared to work hard and put effort in their purchases to create the highest possible return on investment. This type of business requires hard work, dedication & creativity.
To maximize your success with this type of merchandise, you need to be prepared to process, test, check and research pricing on the goods prior to selling them. In the long term (and over several purchases), most people in this industry agree that the payoffs and returns are very profitable and that the long-term risk is generally minimal. Liquidation goods and customer returns are normally priced accordingly, and allow you to profit handsomely while still offering your own customers excellent deals on items.
- • If you are not prepared to test items, do not purchase customer returns.
- • If you are not prepared to repair items, do not purchase customer returns.
- • If you only want to deal with 100% retail ready items do not purchase customer returns.
- • If you are not prepared to expect a percentage of items to be out of box, defective, cosmetically blemished etc., do notpurchase customer returns.
Take these warnings seriously but do not get discouraged. This is a profitable business for the large majority and the industry is approximately $400 billion in size.
Dotcom Returns: Dotcom returns are products purchased from a retailer’s online operation or website and returned via the specific return channels the retailer has in place. Major retailers oftentimes have different warehouses and logistical operations to run their ecommerce platforms and online selling channels. Since they are separate and apart from store operations, they must handle their Dotcom Returns in a separate way. That’s why this is a whole separate condition category for liquidated goods. Dotcom returns typically take less tender loving care than customer returns to restore them to salable condition. Often enough people buy things online that they end up not liking when they receive the items they purchased. To remain competitive, retailers have made their online return policies more attractive to reduce the hesitation of online buyers when they go to checkout. After all, buying something you can’t see and touch until after you have paid is a risk that many of us have only gotten used to taking thanks go companies like Amazon and Zappos. For this reason, Dotcom Returns tend to be in better shape than Customer Returns from brick & mortar retailers.
Store Stock & Shelf-Pulls: Store Stock & Shelf-Pulls are items that were already exposed for sale in a retail environment (brick-and-mortar or online) but have been “pulled” from the shelves and chosen to be liquidated by the store. These goods are typically new and have never been used. They are typically considered excess inventory from store shelves. In general, Store Stock & Shelf-Pulls require much less work than customer returns in terms of testing and repairing. But you should expect to have some checking work to do as well as cleaning off potentially dusty items and removing price tags (if necessary) before reselling the items. Store Stock & Shelf-Pulls will typically be in good selling condition and may have some or all the following characteristics:
- • End of season & seasonal goods
- • Discontinued goods
- • Items may still have their original retail pricing stickers/tags on them
- • Items may have additional retail discount tags on them
- • Packaging or item may show signs of handling
- • Exterior packaging is often in less than perfect condition
- • May be defaced/de-labeled (inner labels or tags removed to prevent return to the original store)
- • Some items may still have retail security sensors attached
- • A percentage of the items may be out of box or in open boxes
- • A percentage of the items may be in-store display units or samples
- • Short-dated or expired goods may be found in some lots
Casepack: We only sell cosmetics by the case pack. A case pack is a small box containing a pre-fixed quantity of products that is packed and sealed in such a way as to protect the contents during domestic and international shipping. Cosmetics typically come in Casepacks of 100 units.
Pallet: Most of our merchandise is sold by the pallet. Our pallets are standard 48” x 40”. The height of each pallet can vary considerably from one category to another. General merchandise pallets can be as tall as eight feet, and cosmetics pallets can be as short as three feet. In addition, pallet weights can vary considerably from one category to another.
Multi-Pallet lot: Many times we will sell our goods in a lot that is comprised of multiple pallets. Usually this is because these are manifested as a group and to sell one pallet separately would break the manifest. Multi-Pallet lots cannot be broken down into smaller lots.
Truckload: The amount of pallets that fit into a truckload depends on the size of container one wishes to use to ship the merchandise. International shipment, for example, only ships in 20’, 40’, and sometimes 45’ in the Caribbean and the Americas. Long hall shipping containers are 53’ in length.
Typically, 10 pallets can fit comfortably onto the floor of a 20’ container bed with no double-stacking. However, assuming the height is not greater than 4’, a 20’ container can be double-stacked to accommodate 20 pallets comfortably.
Typically, 20 pallets can fit comfortably onto the floor of a 40’ container bed with no double-stacking. However, assuming the height is not greater than 4’, a 20’ container can be double-stacked to accommodate 40 pallets comfortably.
Typically, 26 pallets can fit comfortably onto the floor of a 53’ truck bed with no double-stacking. However, many types of pallets can be double-stacked (assuming height is not greater than 4’) to allow between 26-52 pallets to be put on the truck, minimizing your overall landed cost per pallet. Some goods can be consolidated further or even hand-loaded. For example, a 70 pallet load may be able to be consolidated into 52 pallets; or 2 full loads may be able to be hand-loaded into a single truck.
HOW TO ORDER
Our aim is to make the process simple and easy when it comes to placing an order with us. Payment information and instructions will be sent to you based on your preferred method of payment. Merchandize Liquidators does not accept online payments, PayPal or credit cards. If you are a new customer and the order is being shipped within FL, you will need to show a valid resale certificate to avoid paying Florida sales taxes. If you do not have a reseller’s permit, you can still place your order and regular sales tax will apply. New customers will also receive our Client Registration form which contains our Terms & Conditions and Master Purchase Agreement which you will need to read, agree to and sign.
Orders can be placed:
We welcome customers to our facility. Visit our warehouse anytime during our business hours 5 days a week and purchase the merchandise in person.
To place an order by phone please call us at 1-800-218-9596 (or +1-305-381-0877)
Our online system works a little different than most eCommerce sites. We don't take any payment online, rather, once the order is placed, the invoice with wire instructions are sent to your email. Either wire the money from your bank or come in person to pay the balance. If you have any questions, please contact us via phone or email. We apologize for the inconvenience.
To place an order by email please write to email@example.com or your account representative with what you would like to purchase.
PAYMENT TERMS & OPTIONS
Payment is due within 3 business days of receipt of the invoice. In addition, the only acceptable payment methods are as follows:
- • Cash (in person)
- • Debit Cards (in person, fees apply), new buyers can earn this privilege after 3 months of regular and consistent purchasing
- • 21 days interest free credit or low interest payment plan (Go to www.behalf.com to set up your account)
- • Bank deposit
- • Wire transfer