SHIPPING POLICY


Merchandize Liquidators will not provide shipping for any and all Inventory Product purchases. All Inventory Products are FOB (ExWorks for international clients) Merchandize Liquidators Warehouse (16492 NW 48th Ave, Miami Gardens, Florida, 33014) unless otherwise specified (i.e., you are responsible to pick up your Inventory Purchase from our warehouse unless otherwise specified by a Merchandize Liquidators representative). If you fail to pick up the Inventory Products within five (5) business days of the Inventory Products being marked ready for pick up, Merchandize Liquidators may choose to keep such Inventory Products, list such Inventory Products for sale and refund to you the Purchase Price you paid to Merchandize Liquidators less (i) a storage charge of two percent (2%) of the Inventory Products not picked per each day ML held the Inventory Products for you after you registered a Completed Purchase and (ii) a restocking fee of fifteen percent (30%) of the Purchase Price. That being said, Merchandize Liquidators has developed and fostered relationships with a wide network of carriers to bring you the most competitive shipping rates available. Just ask for a list of our preferred shippers to get their contact information.


Shipping wholesale liquidation merchandise is often not as straightforward as shipping regular goods. At Merchandize Liquidators we use a variety of materials to package and ship our merchandise, the most common being cases, bins, gaylords or shrink-wrapped pallets. Our clients typically ship their goods by Courier (UPS/Fedex), LTL (Less than Load) Carriers, Full Trailers or Containers.


The cost of shipping by Courier or LTL is typically determined by the distance between origin & destination of the goods, the type of destination, the type of merchandise and the weight or quantity of the merchandise being shipped. The cost of shipping by Full Truckload or Ocean Container is typically determined by the distance between the origin and the destination of the goods.


Domestic US shipments typically take 1 to 7 business days to reach their destination. Overseas air shipments can take 5-15 business days to reach their destination. Container shipments can take up anywhere from 15 to 60 days to reach their destination. The following sections will illustrate how shipping works in the wholesale industry, what options are available to you and what you can do to minimize your overall shipping costs.


GENERAL SHIPPING INFORMATION – KNOWING HOW TO PICK UP

Courier Case Shipments (UPS/FedEx/USPS)

• Certain items that are packed in small boxes are usually ship by courier such as Fedex/UPS instead of a trucking carrier.
• Shipping more than 1 box at a time is typically cheaper, as each additional box costs less to ship than the first one.
• Occasionally, when it is cheaper to ship via Courier, certain pallet listings can be re-packed for you into boxes in order to minimize the shipping costs. This is especially true when shipping to a residence that requires a lift-gate.
• Depending on how many case-packed items are ordered, it can sometimes be cheaper to put them all on one pallet and ship them with an LTL carrier.
• Domestic UPS shipments within the USA can take 1-7 days to reach you. International UPS shipments can take 3-15 business days to reach you.

LTL (Less-Than-Load) Shipments

LTL stands for ’Less-Than-Load’ or a shipment of several pallets. LTLs can vary from 1 to 6 pallets. Orders over 6 Pallets may need to be consolidated into 6 pallets, shipped with 2 LTL Shipments or Shipped as a full load. Pricing can vary according to the following items:
• Weight of the goods being shipped
• Type of goods being shipped
• If you will need a lift-gate or not
• Number of pallets being shipped
• Destination address (distance from shipping location)
• If being delivered to a residential or commercial address


THINGS TO KEEP IN MIND WHEN SHIPPING LTL:

• Generally, pallet deliveries to a residence will require a lift-gate to lower the pallets to the ground. Carriers charge more for home delivery and lift-gate use. If you have the option to receive your order at a friend’s place of business or pick-up from the local terminal it could it could save some money.
• For insurance and safety reasons, trucking carriers do not allow customers to climb onto the truck to manually unload their pallets. Commercial locations, if not equipped with a loading dock or forklift, will also require a lift-gate. LTL carriers charge extra for residential deliveries. Typically they will levy a flat fee of between $25-$75. Carriers also charge extra for trucks with lift-gates, typically a flat fee of around $25-$75.
Deliveries are to curbside or to the loading dock. Drivers will not deliver your pallet(s) into your garage or inside your storage space, so be prepared to bring the items inside yourself or with the help of a friend.
You will need to verify the pallets and shrink-wrap before signing the Bill of Lading (BOL) upon delivery (or make annotations on it before signing it). If your pallet shows signs of having been opened, rummaged through, stolen from or otherwise tampered with during shipping, it is your responsibility to make a note of this on the Bill of Lading BEFORE you accept the merchandise. Should there have been any theft or loss during transit, failure to make annotations will significantly lower the chances of receiving any kind of compensation from the shipping company.
• Shipments are sent with minimal insurance ($0.50/lb to $1/lb). If you are shipping very expensive merchandise, please ask for additional insurance.

Truckloads

Truckloads generally refer to a 53’ truck filled with merchandise on pallets or hand-loaded. Truckloads usually cost a flat rate to ship based on the destination and mileage, irrespective of whether the truck is full or half empty. Larger orders that cannot be shipped economically as LTLs can often be cheaper to ship as a full load. Truckloads can be ordered with or without a lift-gate. Trucks with lift-gates can often be costly and it may be cheaper to rent a forklift for a day to assist you in unloading the truck. The latter is especially true when the merchandise is traveling long distances.

Typically, 26 pallets can fit comfortably onto the floor of a 53’ truck bed with no double-stacking. However, many types of pallets can be double-stacked (assuming height is not greater than 4’) to allow between 26-52 pallets to be put on the truck, minimizing your overall landed cost per pallet. Some goods can be consolidated further or even hand-loaded (for example, a 70 pallet load may be able to be consolidated into 52 pallets; or 2 full loads may be able to be hand-loaded into a single truck).


The information, materials, and products provided by Merchandize Liquidators are provided for your review in accordance with the notices, terms and conditions set forth herein. These materials are not guaranteed or represented to be complete, correct or up-to-date. You may not act or rely on any information or materials provided and you particularly should not make any investment decisions based on any information or materials provided. You must independently verify the accuracy of all such information and materials before acting and relying thereon or making any investment decision in connection therewith. These materials may be changed from time to time without notice.


THINGS TO NOTE IF YOU ARE RECEIVING A FULL TRUCKLOAD OF MERCHANDISE:

• Make sure you can receive a 53 footer in your area (in terms of street size and parking & reversing availability)
• Make sure you have the means and ability to unload the truck.
• You will most likely need to provide the vendor with the day(s) and time that you can receive the load and whether you need to be notified in advance of the truck’s arrival.
• You typically have TWO (2) hours to unload the truck, and will be charged detention fees if the unloading takes longer. This is standard practice in the freight industry. Make sure you have the manpower available to help you unload in a timely manner.
• Be aware that the shipping charges do not include any labor, and that the driver will not assist in the unloading of the truck (unless the truck is ordered with a lift-gate, in which case the driver will move the pallets to the rear and operate the lift-gate to lower the pallets to the curb)
• Be aware that there is a SEAL with a UNIQUE number on each truck. Make sure the seal number matches the number on the packing slip you will receive with the load.
• Most shipments can usually be moved OTR (over the road) on a regular truck, but occasionally, especially to distant locations, shipping by rail can be cheaper. Rail shipment procedures are the same as truckload procedures, but the shipping time is usually a bit longer. While truckloads can reach their destination within 1-6 business days, rail shipments can typically take around 10-15 days to arrive.
• Unless otherwise requested shipping quotes and shipments are conducted with the minimal default insurance.


Merchandize Liquidators shall not have any liability or responsibility for any errors or omissions in the content of the information, materials or products provided or bought by the client, for your action or inaction in connection with said information, materials or products, or for any damage to your property or data or any other damage you may incur in connection with said information, materials, or products. You buy at your own risk. In no event shall either Merchandize Liquidators, its affiliates or agents be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the information, materials or products provided or bought by the client, whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

GENERAL PICK UP INFORMATION

• Customers can arrange for pick up (either themselves or a contracted shipping company) anytime between 9:30am to 4:30pm, Monday to Friday.
• Goods need to be picked up within 5 business days of being ordered. Daily storage fees (2% of the invoice) apply when goods are not picked up within the pick-up window.
• When picking up goods in person – please make sure what you request to be delivered to you for pick-up can fit entirely in your vehicle. Return of partial pallets which have already been opened is not possible.
• Please ensure you bring enough tie downs and/or straps with you to secure your shipment when appropriate.
• Please discard any unwanted goods or materials in the trash containers which are provided – please DO NOT leave discarded goods or trash in the parking lot.
• If you are leaving the wooden pallets behind – please return it to the designated area or ask a team member for assistance.
• Assistance to help you load the goods is limited. Should you sign a potential damage disclaimer, Team Members will assist you to load Whole Pallets by way of fork-lift in to your pick-up or van but team members cannot assist you to hand load any goods.
• Please note heavy machinery operates in our parking/loading yard. Always exercise extreme caution. Keep pets and children close to you or inside your vehicle

INTERNATIONAL SHIPPING

• Ocean freight charges can run from $300-$700 per pallet, depending on the destination and are typically uneconomical to do so in our industry for low value pallets
• Container Loads are typically the most cost-effective way to ship larger amounts of merchandise overseas.
• Ocean freight can cost between $2,500-$6,500 for a full container, depending on the size (20′, 40′, 45′) and the destination.
• Many countries may have restrictions on what types of goods can be imported and some goods may be completely restricted from importation.
• Many countries also have brand protection and agency rights in place that prohibit the importation of certain brands into the country, other than from the authorized importer.


    It is the buyer’s responsibility to be informed of particular restrictions in the country to which products are being shipped. Merchandize Liquidators cannot be held responsible for merchandise seized or refused at customs as a result of regulations or laws pertaining to that country. Please make sure you familiarize yourself with those costs & are able to successfully customs clear your goods given the information provided prior to placing orders. Please contact your local customs office prior to ordering to make sure the products purchased can be imported without restriction.

U.S. Customs & Border Protection (CBP) has very broad authority to inspect Export Cargo & can select any shipment to examine. The cost of such inspections, if and when so ordered by CPB are the responsibility of the consignee. Customs clearance, duties and other related import fees and taxes are the responsibility of the consignee. When appropriate please make sure to check the Seal # matches the paperwork and is not tampered with.

Please note: We export dozens of orders on a weekly basis. In the very large majority of cases (over 98%), orders are shipped and clear customs with no problems. Due to the nature of our business, in most cases we are unable to provide detailed manifests and country of origins of the items we offer. In the majority of cases that does not cause any problems at customs, however we need to inform our customers that in very rare occasions clearing customs with such goods can be problematic & that Merchandize Liquidators does not and cannot control that aspect of the sale.

GLOSSARY OF INDUSTRY TERMS

PACKING TERMS


MASTER CASE
100% brand new factory sealed merchandise, still in its original packaging.


PALLET
Wooden (and sometimes plastic) structure used to support goods while in transit or being moved. Standard pallets are 40″ x 48″ and typically moved using forklifts or pallet jacks.


SKID
Alternative term used to refer to a pallet. Specifically a skid is a pallet with no bottom decks.


CASE PACK / CASE LOT
Generally, refers to loose items packed in a small case. Typically used for shipping smaller goods such as cosmetics, clothing, accessories, etc. Case packs/lots typically have a predetermined unit count.


GAYLORD
Typically, a large open cardboard box placed on top of a pallet and used to store or move large quantities or smaller loose items. Come in various sizes but are typically 40″ x 48″ x 48″.


SHIPPING TERMS


BILL OF LADING (BOL)
Shipping paperwork that accompanies a delivery. You will be asked to sign the BOL upon receipt of a shipment.


DIRECT SHIPMENT
Refers to items that are shipped to the customer directly from a department store facility.


DOUBLE STACKED
Refers to when pallets are “double-stacked” i.e. one pallet is put on top of another pallet to increase the number of pallets that can be put in a truck. Not all pallets can be double stacked, but for those that can be, it can provide an extremely efficient way to ship a larger quantity of goods in one shipment.


DROP SHIPPING
An order that is placed with a vendor and shipped directly to the end consumer (Brokers deal with dropshippers when they do not want to touch or warehouse the merchandise. They receive orders from their customers, then place a drop-ship order with a vendor who ships the merchandise directly to the broker’s customer). Dropship orders are typically shipped “blind,” meaning with no trace of the vendor’s name or address, to protect the broker. Merchandize Liquidators does not drop ship.


EXWORKS (EXW)
An incoterm rule which places minimum responsibility on the seller, who merely must make the goods available, suitably packaged, at the specified place, usually the seller’s factory or depot. The buyer is responsible for: (a) loading the goods onto a vehicle; (b) all export procedures; (c) onward transport and for all costs arising after collection of the goods. Although the seller is not obliged to load the goods, if the seller does so, this is at the buyer’s risk.


FOB
The acronym FOB, which stands for "Free On Board" or "Freight On Board" is a shipping term used to indicate who is responsible for paying transportation charges. It is the location where ownership of the merchandise transfers from seller to buyer. When this term is used in the liquidation industry, the buyer pays the transportation costs from the warehouse or vendor to the specified destination. FOB terms of sale establish which party (vendor or retailer) will be liable for the transportation costs, which party is in control of the movement of the goods, and when (date/time) the title passes to the buyer. Please note that FOB means something different for international shipping incoterms. FOB and Exorks are interchangeable in the USA.


HANDLOADED/HANDLOADING
Refers to way of loading a truck or container. Typically used to maximize space where items are loaded manually by hand without any pallets. Not ideal for all types of merchandise but for certain items it can be extremely efficient way to consolidate merchandise for shipping.


INCOTERMS
The Incoterms 2010 rules are standard sets of trading terms and conditions designed to assist traders when goods are sold and transported. Each Incoterms rule specifies:
• The obligations of each party (e.g. who is responsible for services such as transport; import and export clearance etc)
• the point in the journey where risk transfers from the seller to the buyer

By agreeing on an Incoterms rule and incorporating it into the sales contract, the buyer and seller can achieve a precise understanding of what each party is obliged to do, and where responsibility lies in event of loss, damage or other mishap. The Incoterms rules are created and published by the International Chamber of Commerce (ICC) and are revised from time to time. The most recent revision is Incoterms 2010 which came into force on 1st January 2011.


LCL
Less than Container Load (an ocean shipment of less than a full container of pallets).


LIFT-GATE
A platform at the rear of a truck that is used to lower pallets to the ground/curb. A liftgate is needed when you do not have a loading dock or forklift available at the delivery location.


LOADING DOCK
A platform that usually matches the height of the floor of a truck, that allows trucks to back up to the dock and permits easy and fast loading and unloading of the truck.


LTL
Stands for “Less than Load” and is the shipping term to describe shipping less than a Full Truckload of goods. Carriers limit the number of pallets per LTL Shipment. LTL Shipments are typically 1 to 6 Pallets. Shipments over 6 pallets may need to be shipped with 2 LTL Shipments.